If you’re working with an agency like Rococo Digital for Shopify design, SEO, or PPC, they’ll often request collaborator access to your store.
This secure access method allows experts to work on your Shopify site without sharing your personal login details — keeping your business protected and your workflow seamless.
Here’s how to set it up in just a few minutes.
What Is a Collaborator Account in Shopify?
A collaborator account lets Shopify Partners (like Rococo Digital) access your store to help with development, design, or marketing.
It’s safer than adding someone as staff because:
- You don’t share passwords.
- You can control permissions (e.g., products, apps, analytics).
- You can remove access instantly at any time.
Collaborator accounts are perfect when working with verified agencies or developers.
Step-by-Step: How to Add a Collaborator Account in Shopify
Step 1: Log into Your Shopify Admin
Go to shopify.com/admin and log into your account.
Step 2: Navigate to “Users and Permissions”
In your admin sidebar, select:
Settings → Users and Permissions
This section controls who can access your store.
Step 3: Get Your Collaborator Code
Scroll to the “Security” section. Your unique four-digit collaborator request code will be displayed here. Share this code with your agency.
Step 4: Approve Request
When the agency sends a request, you will receive a notification. Go to the “Collaborators” section in your admin to review and approve the request.
Once selected, click Accept Request
Why Use Collaborator Access Instead of Staff Accounts
| Feature | Staff Account | Collaborator Account |
|---|---|---|
| Login required | Yes | No (secure invite) |
| Access level | Full control (if granted) | Restricted and temporary |
| Visibility | Counts towards staff limit | Doesn’t count towards limit |
| Best for | Internal employees | External agencies / developers |
Using a collaborator account keeps your data secure, access limited, and workflow smooth — ideal for agencies like Rococo Digital managing SEO, PPC, or development projects.
Common Issues When Adding a Collaborator Account
1. “No request found” error
→ Ensure the agency sent the request using your exact Shopify URL (including .myshopify.com).
2. Permissions missing after approval
→ Go back to Settings → Users and Permissions and verify the right access areas are enabled.
3. Can’t see the collaborator section
→ Check if you have full admin rights — only the store owner can approve requests.
How Rococo Digital Works with Shopify Stores
As a Shopify Partner agency, Rococo Digital helps businesses grow smarter through:
- Shopify design & theme optimisation
- Conversion rate optimisation
- SEO, PPC & paid social campaigns
- Email & Klaviyo automation integration
- App setup and analytics
We use collaborator access to handle everything safely and efficiently — no shared logins, no risk, just results.
FAQs
Q1. Do collaborator accounts count towards Shopify staff limits?
No — collaborator accounts don’t count towards your plan’s staff limit. They’re designed for partner agencies and developers.
Q2. Can I remove a collaborator’s access later?
Yes, go to Settings → Users and Permissions, find the collaborator, and click Remove Access.
Q3. How do I approve Rococo Digital’s collaborator request?
You’ll receive an email or see the request directly in your Shopify Admin. Click Review Request, select permissions, and confirm.
Q4. Is it safe to give an agency collaborator access?
Yes. Shopify’s collaborator system is built for secure, limited access — ensuring your credentials and data remain protected.